At Haxcode Technology Solutions (“Haxcode”, “we”, “our”, or “us”), we are deeply committed to safeguarding the privacy and security of our clients, website visitors, and partners. This Privacy Policy outlines how we collect, process, store, and protect your personal information when you visit our website (https://www.haxcode.com), engage our custom Shopify, web, or software development services, or interact with us.
1. Information We Collect
We collect information that you directly provide to us as well as data automatically generated during your interactions with our digital platforms:
- Direct Contact & Inquiry Data: Your name, business name, official email address, telephone/WhatsApp number, project requirements, and budget details submitted through our contact and quote forms.
- Client Account & Project Information: Technical credentials, hosting environments, store administrator logins, API keys, and assets shared with us for development purposes under a Non-Disclosure Agreement (NDA).
- Automated & Technical Data: IP address, browser type and version, operating system, referring URLs, device information, pages viewed, time spent, and general geographic location collected via cookies and analytics scripts.
- Financial & Transactional Records: Invoicing details, billing addresses, and payment confirmation IDs (all credit card/banking processing is handled through PCI-DSS compliant payment gateways; we never store raw payment credentials).
2. How We Use Your Information
We process your data strictly for legitimate business and development purposes, including:
- Providing, executing, and deploying custom software, Shopify, WooCommerce, Magento, and web development projects.
- Responding to your project inquiries, technical requests, and delivering tailored cost estimates and proposals.
- Providing complimentary 3 months post-launch technical support and ongoing maintenance.
- Issuing invoices, processing transactions, and maintaining compliance with accounting regulations.
- Analyzing website traffic and user patterns to optimize our site speed, user experience, and service offerings.
- Preventing fraud, unauthorized access, and maintaining cybersecurity across our infrastructure.
3. Legal Basis for Processing (GDPR & International Standards)
Depending on your jurisdiction, we process personal data under one or more of the following legal grounds:
- Contractual Performance: Necessary to enter into or execute a service agreement with you.
- Legitimate Interests: To operate, secure, and grow our agency while respecting your fundamental privacy rights.
- Consent: Where you have explicitly given permission (e.g., newsletter subscriptions or non-essential cookies).
- Legal Obligation: Compliance with applicable laws, tax mandates, and regulatory inquiries.
4. Cookies & Tracking Technologies
We use standard cookies and tracking technologies to improve platform functionality:
- Essential Cookies: Required for secure navigation, form validation, and server session management.
- Analytics Cookies: Help us measure aggregate visitor counts, bounce rates, and traffic sources (e.g., Google Analytics).
- Preference Cookies: Remember your interface preferences and settings.
You can adjust or disable cookie permissions at any time through your browser settings without affecting core browsing capabilities.
5. Information Sharing & Third-Party Processors
We do not sell, rent, or trade your personal data to any third party for marketing purposes. We only share information with trusted third-party service providers who assist in our operations under strict confidentiality:
- Secure cloud infrastructure and hosting providers (e.g., AWS, Hostinger, DigitalOcean).
- Encrypted email, communication, and project management tools.
- Certified payment processors (e.g., Stripe, PayPal, Razorpay).
- Law enforcement or regulatory authorities when strictly required by enforceable legal process.
6. Data Security & Confidentiality
All client project files, source code repositories, API credentials, and sensitive assets are encrypted both in transit (SSL/TLS) and at rest. Access is restricted exclusively to authorized development personnel working under active NDAs.
We employ enterprise-grade security protocols, firewalls, two-factor authentication, and regular vulnerability audits to prevent data breaches, unauthorized access, or loss.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, execute ongoing service obligations, or comply with legal, tax, and reporting requirements. Upon completion of service agreements and post-support periods, client credentials and access tokens are securely purged upon request.
8. Your Privacy Rights
Under global data protection frameworks (including GDPR, CCPA, and India DPDP Act), you have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate or incomplete records.
- Request erasure of your personal data (“Right to be Forgotten”).
- Object to or restrict the processing of your data.
- Request portability of your data to another service provider.
- Withdraw previously given consent at any time.
9. Contact Our Data Protection Team
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us:
